Frequently Asked Questions

Everything you need to know

General Laser Cutting FAQ

What is Laser Cutting?

A stress-free way to cut and/or engrave flat sheets of material precisely! The laser beam is directed through a nozzle to the workpiece. The laser then either etches, scores or cuts through the material.

What’s the difference between laser cutting, etching and scoring?

Cut – The laser machine will cut completely through the material.

Etching/Engraving – This is where the laser uses a lower power setting, which allows the material to make markings on the surface without cutting through the material completely. This is a lot more time consuming than scoring and cutting.

Scoring – This is where materials are marked with a shallow score line.

Will the material get burnt?

Depending on the material, yes it can leave a slight burn mark especially around the edges and sometimes it can’t be avoided. We can apply an adhesive tape for a small fee; although it’s not guaranteed total prevention. You could also give it a light sand to remove the burn marks or wipe it down with a soft cloth with a tiny bit of water.

What are your terms and conditions?

Please see our T&Cs here.

What’s your return policy?
Please see our returns and refunds policy on our T&Cs page here.
What materials can I cut?
  • Acrylic
  • ABS
  • PP/PE – Cut Only
  • Plywood Solid Wood
  • MDF
  • Foamboard
  • Core-flute – Cut Only
  • Foam
  • Fiberglass
  • Rubber
  • Cardboard
  • Paper – Cut Only
  • Fabric
  • Leather
  • Metal (Mild and stainless stell) – Engrave Only
Are products in Stock?
Each job is different so unfortunately most of our products are not in stock. Each item is made to order.

Laser Cutting Pricing + Delivery FAQ

Where are you located for pickup?

We are in North Mackay. If you select local pick up then we will be in contact with you once your order is ready.

When will my order be ready?

Each product is unique so turnaround time does vary. Please check our information in the description on the products page. If you have more than one item, then usually it will take a bit longer. We will keep you up to date with your order.

What if I have an urgent order?
When you are placing your order online, please write in your notes your deadline date. If we are unable to meet your deadline, we will be in contact with you.

Alternatively, please get in contact with us directly via email or phone.

Where do you deliver to?
We delivery Australia and New Zealand Wide!

Laser Cutting Design Setup FAQ

Are there size restrictions for my laser cutting file?

Our bed size is 900mm x 600mm, so it’s best to keep the design no bigger than 895mm x 595mm. Ideally, we suggest leaving around 2-3mm from the edge of your vector file. For large etched designs we need to allow room for the the machine to swing from side to side so approx. no bigger than 780mmx590mm.

Having said that our machine does have pass-through capabilities so there are certain long projects that we can do with our machine. Although some of our material is smaller than our laser cutting bed size. If your project is larger than our bed size the please request for a quote.

Can I use my own materials?

Sure can! Although we don’t recommend it. We use quality suppliers and know what works well with what we use. If we use your material, we cannot guarantee it will turn out exactly how you wanted it. You will need your material approved this by us. Once we check to see if we can and it’s possible, then we will send a quote.