Frequently Asked Questions

We specialise in custom laser-cut and engraved products including address signs, business signage, personalised gifts, and UV-printed items. Many of our products can be fully customised to suit your style.

Yes. Most of our products are made to order, so you can customise names, numbers, fonts, and sometimes materials.

For custom orders that require a completely new design, a design fee of $25 per hour applies.

We also charge a $60 quote fee, which includes a custom design concept and dimensions. This fee is deducted from your final order total if you choose to proceed.

This process ensures we can accurately plan and create a design tailored to your needs.

We primarily work with acrylic, timber, and leather.

We can also work with a range of other materials, including:

• ABS
• PP/PE (cut only)
• MDF
• Foamboard
• Core-flute (cut only)
• Foam
• Fibreglass
• Rubber
• Cardboard
• Paper (cut only)
• Fabric

Important: We do not cut metal. We offer limited engraving on coated mild and stainless steel only.

If you are unsure whether your material is suitable, feel free to get in touch and we will be happy to help.

Most of our products are made to order. As a small business, we keep limited stock on hand.

While we usually have a range of colours available, some materials may need to be ordered depending on your selection. This ensures each item is custom-made to suit your order.

Yes, we do. We can create signage and custom products for businesses, events, and bulk orders. Get in touch to discuss your requirements.

A stress-free way to cut and/or engrave flat sheets of material precisely! The laser beam is directed through a nozzle to the workpiece. The laser then either etches, scores or cuts through the material.

Cut – The laser machine will cut completely through the material.

Etching/Engraving – This is where the laser uses a lower power setting, which allows the material to make markings on the surface without cutting through the material completely. This is a lot more time consuming than scoring and cutting.

Scoring – This is where materials are marked with a shallow score line.

Depending on the material, yes it can leave a slight burn mark especially around the edges and sometimes it can’t be avoided. We can apply an adhesive tape for a small fee; although it’s not guaranteed total prevention. You could also give it a light sand to remove the burn marks or wipe it down with a soft cloth with a tiny bit of water.

Please see our T&Cs here.

As most items are custom-made, we do not accept returns for change of mind. However, if your item arrives damaged or incorrect, please contact us and we will resolve the issue.  Please see our full returns policy here.

We are located at 70 Amhurst St, Slade Point.

If you select local pickup at checkout, we will contact you once your order is ready. Please arrange a suitable pickup time with us in advance, as we operate by appointment only during office hours.

Please note that collections are not available on Saturdays or Sundays.

Each product is unique so turnaround time does vary. Please check our information in the description on the products page. If you have more than one item, then usually it will take a bit longer. We will keep you up to date with your order.

When you are placing your order online, please write in your notes your deadline date. If we are unable to meet your deadline, we will be in contact with you.

If you require your order to be sent via express please contact us or write it in the notes section at the checkout.

We delivery Australia and New Zealand Wide! Please visit our full shipping policy here.

Our bed size is 900mm x 600mm, so it’s best to keep the design no bigger than 895mm x 595mm. Ideally, we suggest leaving around 2-3mm from the edge of your vector file. For large etched designs we need to allow room for the the machine to swing from side to side so approx. no bigger than 780mmx590mm.

Having said that our machine does have pass-through capabilities so there are certain long projects that we can do with our machine. Although some of our material is smaller than our laser cutting bed size. If your project is larger than our bed size the please request for a quote.

You sure can, we offer BYO engraving and UV printing for items like bottles, mugs, and Yeti products. Items must be suitable for the process (e.g. coated for engraving).

For timber products, if possible we will just ask if you can supply us a scrap piece, so we can ensure our setting ar correct. 

Don’t worry, we can convert most logos to a vector for $25. We just ask that you give us a high quality image and the font name for your logo if possible. For very detailed colourful logo, we can use our UV printer to get your logo as accurate as possible.

Please contact us as soon as possible. If production has not started, we can usually update your order. Once production begins, changes may not be possible.