Terms and Conditions

General

In these terms and conditions “we” and us means Laser Creator and “you” and “your” means you the customer. The Laser Creator website is owned and operated by Laser Creator (ABN 90 264 804 722).

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. This site is governed by these terms and conditions and our Privacy Policy.

Compliance

By purchasing an item advertised on this website and/or completing the registration process to become a member you agree to be bound by these Terms and Conditions. Laser Creator may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Ordering

We will cut and engrave vector files exactly how they have been sent to us. We do not take responsibility for pieces that doesn’t contain parts that won’t cut or etch well, fit together, are strong, comfortable to wear, have sizing issues or were not as you expected because there was a fault in the file or design.

Depending on the material, yes it can leave a slight burn mark especially around the edges and sometimes it can’t be avoided. We can apply an adhesive tape for a small fee; although it’s not guaranteed total prevention.

Please be aware that some pieces that are detailed will be fragile and should be designed accordingly. We take no responsibility for pieces that break when you wear or use them, this all needs to be considered when you design your product and if unsure please order a sample first.

We cannot change or cancel your order once it has been placed and payment has been made.

In certain circumstances, your Order may be rejected, such as where the requested product is not available or if there is an error in the price or the product description posted on the Site. If we reject an Order for Products placed through the Site, we will endeavour to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.

Once your order has been accepted and processed we will send you a confirmation email notifying you it has been sent along with the tracking details.

Quotes

Quotes are valid for 14 days.

Your Account

When you create an account with us we will store your name, address, email and phone number. This will be used to contact you regards to your order, populate the checkout for future orders.

Payment

All orders are calculated in Australian Dollar (unless you have selected to change currency) and can be paid for via credit card with Visa, Mastercard, American Express or Debit Card (via Stripe). We also except Laser Creator gift vouchers, provided they have no expired. All orders must be paid for before the goods are dispatched. Failure to provide payment for an order may result in the order being cancelled.

We feel that all of our customers should feel safe when purchasing from our online store. Therefore, we have implemented a secure payment system to protect against fraudulent activity. In addition, we do not hold your credit card details after your order is complete, as they are submitted directly to our banks. If paying by debit or credit card, your account will be debited when you have completed Check Out.

Payments made by Paypal or Zippay are subject to their terms & conditions.

Promotions, Discounts and Coupon Codes

On the occasion, we will offer sales codes to be used on our online store. If you become a Laser Creator online customer, this entitles you to receive exclusive promotion offers other communications from time to time, including from our subsidiaries and affiliates. You may also receive exclusive offer from us in person at different event we attended or as a gift.

You can apply these codes at time of checkout in the ‘Add a Coupon Code’ box. Ensure that you’re entering the code exactly how it appears, and that it’s still within its validity dates.

Only 1 coupon code is redeemable per transitions and may not be used in conjunctions with any other offer, coupon, discount or promotions.

Subscription Coupon Code are only valid for full price products (excluding gift cards) and can only be used once per person.

Gift Vouchers

Gift voucher cannot be refunded and exchanged for money. Unused balance will not be refunded or credited on expiry.

Returns and Refunds

At Laser Creator we want you to love the products from us! We aim to provide you with products of the highest standard and quality. However, since we produce items to order and manufacture starts on receipt of payment, payment for our service and products is non-refundable.

There are no returns or exchanges because they are not as you hoped. We will not replace goods it if you are not happy with the material or there was design fault with the file you submitted. Please allow for slight colour variation from your monitor to materials in real life – all screens display colours differently.

If the order you received is faulty or significantly not as described, we will happily exchange or refund it within 30 days of your purchase. If your order is damaged/arrives broken in pieces the please contact us within 24 hours of receiving it so we can replace it and send you a new one promptly. If you provide a design that contains very fine and detailed cut-outs/shapes (thinner than 2mm), we cannot ensure that they will not break when handled and/or shipped.

For faulty/damaged orders simply get in touch with us via hi@lasercreator.com.au along with any order information you have. If it was damaged in the post, please send us a photo. This will ensure the prompt and efficient processing of your return/exchange. We will refund you in the same way you originally paid.

In the scenario of a refund, we reserve the right to withhold the fees within your payment method (as we, similarly, do not receive a refund for these fees). When you checkout with stripe our payment method, part of your transaction includes a % fee, which is with-held by the payment provider whether the transaction precedes or not. It is not viable for us to absorb this cost if a refund is requested. Your refund will be processed once we receive the item. We will not refund any postage charges and you will be required to cover the postage cost to send when sending the item back.

Postage and Delivery

PLEASE NOTE COVID-19 is causing significant delays to postage/shipping times. Shipping times of 1 month or more are not uncommon for international deliveries.

All orders placed through Laser Creator are usually shipped within (3 Business days). This time frame may change during peak seasons and during high demands (eg sale periods), so please allow and extra 5 business days per turn around, just to be on the safe side.

Our online orders are sent via Sendle (Road Transport) couriers from Caloundra West, QLD Australia. We do not send to PO Box numbers. If your order is urgent then please contact us and we can arrange to send it express via Australia Post or Courier.

We do ship worldwide, however Sendle may not deliver to some locations. If this happens please place your order and choose “Pickup”, in the notes please write “Quote for Freight”.

Estimated Delivery Times for the Sendle to major locations in Australia:

• Mackay and the Whitsundays Region – 1-5 Business days
• Sunshine Coast – 2-6 Business days
• Brisbane – 2-6 Business days
• Sydney – 2-6 Business days
• Melbourne – 3-7 Business days
• Perth – 7-11 Business days
• Adelaide – 1-5 Business days
• Gold Coast – 1-6 Business days
• Newcastle – 3-7 Business days
• Canberra 3-7 Business days

 Please don’t delivery times usually take a lot longer during peak seasons. 

Laser Creator reserves the right to hold any orders and choose/change any delivery service at their convenience.

We will always strive to process your orders ASAP. We like to ensure our products are the highest quality

Pickup Orders

Payments for pickups do not differ from any other part of the business. We will send you an email confirming when your order is ready to be collected. Please contact to arrange a collection time, as our office may not be attended.

Pickups are to be collected at 8 Lapis St, Caloundra West, QLD 4551

Intellectual Property

The designs you provide us, you obtain the Copyright and full rights of use (unless someone else owns it). This allows us the rights of use to make only the pieces requested. We will not display or distribute your designs files to any third party. We understand copyright and it won’t be breached.

We cannot use designs that you do not own the copyright or rights of use for (eg online images or photographs of a design). If you are in doubt please contact the creator for their terms. We use and recommended Google Inside Search (http://www.google.com.au/insidesearch/features/images/searchbyimage.html) to trace back images to the original creator.

Privacy and Security

The information we collect is only necessary for business purposes and we will not share any of your personal information you share with us. We do however reserve the right to disclose your personally identifiable information as required by Australian law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. If any questions or concerns regarding this statement please contact us at hi@lasercreator.com.au